The short version
- Full refund within 7 days of enrolling, if you've completed 20% or less of the module.
- Modules that are substantially completed can't be refunded.
- We aim to process eligible refunds within 7 business days.
This summary is a shortcut, not a replacement for the full policy below.
Paid training modules
Some training modules on JustJob are paid. The price is shown before you enrol, and payment is processed through our third-party payment provider at the time of enrolment.
Refund eligibility
You may request a full refund within 7 days of enrolling, provided you have not completed more than 20% of the module's lessons. Once a module is substantially completed, it is no longer eligible for a refund.
How to request a refund
Refund requests can be submitted through the contact page. Please include your account email and the name of the module. We aim to process eligible refunds within 7 business days.
Non-refundable cases
Refunds are not available for modules that have been substantially completed, for modules purchased more than 7 days ago, or in cases of suspected misuse (such as repeated enrol-and-refund activity).
Trainer payouts
If a refund is approved after a trainer has already been paid for that enrolment, JustJob will adjust the trainer's future payout accordingly, as described in the trainer agreement.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision.
Contact
Questions about a specific refund can be sent through our contact page or emailed to support@justjob.example.
Need a refund?
- 1Send your request through the contact page or by email.
- 2Include your account email and the name of the module.
- 3We aim to process eligible refunds within 7 business days.